Refund policy

REPLACEMENT AND RETURN OF PRODUCTS

If you are not satisfied with the product, you can return it in 14 days to the address: Studio Mache, Vodnikova cesta 104, 1000 Ljubljana, Slovenia. Please let us know of the replacement/return through email (info@studio-mache.com) and specify if you wish a new product or a refund. Refunds will be issued within 30 days (through PayPal or direct transfer), in case of replacement new product should be delivered within 2 business days for Slovenia, up to 1 week for other European countries and up to 1-2 weeks for the other countries around the world. If there will be any delays, you will be notified by email.

 

Returned product must be in its original condition and packaging, so it does not damage. The package is your responsibility until it arrives at the address Studio Mache, Vodnikova cesta 104, 1000 Ljubljana, Slovenia, so consider sending it through the registered mailing system. Please attach the original invoice.

 

DAMAGED PACKAGE

Upon delivery, please inspect the package and if you notice any signs of damage, please let us know immediately and please attach photos. If replacement of the product will be approved because of the shipping damages, you can return the product. Upon receiving the damaged product, a new package will be sent as soon as possible (depending on stock and other circumstances).

For any questions, suggestions, compliments, or complaints please write an email to info@studio-mache.com.